be9 Terms & Conditions

1. Introduction

Welcome to be9, Bangladesh's trusted online gaming platform. These Terms and Conditions ("Terms") govern your access to and use of the be9 website and all associated services, including cricket betting, live casino, slots, and crash games. These Terms constitute a legally binding agreement between you ("User" or "Player") and be9.

By registering an account, accessing the website, depositing funds, or participating in any game or bet, you confirm that you have read, understood, and unconditionally accepted these Terms. If you do not agree to these Terms, you must immediately cease using the be9 platform. be9 reserves the right to update these Terms at any time, and continued use of the platform constitutes your acceptance of any such changes.

2. Eligibility Requirements

To register and use the be9 platform, all players must meet the following eligibility criteria without exception. be9 may request documentation at any time to verify compliance with these requirements.

• You must be at least 21 years of age at the time of registration. Players under 21 years old are strictly prohibited from using any be9 service.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, and valid contact details.
• You may only hold one registered account on be9. Duplicate accounts are strictly prohibited and may result in immediate suspension of all associated accounts and forfeiture of balances.
• You must not reside in or access the platform from any jurisdiction where online gaming is prohibited by applicable local law.

3. Account Registration & Verification

Every user must create a personal account to access be9's paid gaming services. During the registration process, you are required to submit truthful information. Any false or misleading information provided will result in account termination without notice and the forfeiture of any winnings or bonus balances held at that time.

be9 may require Know Your Customer (KYC) verification at any stage, including but not limited to: upon registration, before processing a withdrawal, or in response to unusual account activity. Failure to complete KYC verification when requested will result in the suspension of account access until compliance is achieved. Accepted KYC documents include:

• National ID card (NID) or valid passport
• Proof of address (utility bill, bank statement, or mobile billing record no older than 3 months)
• A selfie photograph held next to the submitted identity document, as requested by the be9 compliance team

4. Deposits & Withdrawals

be9 supports deposits and withdrawals through popular Bangladeshi payment methods including bKash, Nagad, Rocket, Upay, and selected bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500, unless otherwise stated in an active promotion.

All withdrawal requests are subject to review by our payments team. be9 reserves the right to request additional documentation before approving a withdrawal. The following conditions apply to all transactions on the platform:

• Deposits must be made from a payment method registered in the account holder's own name. Third-party payments are strictly prohibited.
• Withdrawals will be returned to the same payment method used for the deposit, wherever technically possible.
• be9 is not liable for delays caused by third-party payment service providers, banking institutions, or network outages affecting bKash, Nagad, or Rocket services.
• be9 reserves the right to delay or reject a withdrawal if there is reasonable suspicion of fraudulent activity, money laundering, or violation of these Terms.

5. Bonuses, Promotions & Wagering Requirements

be9 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, and Eid. All bonuses are subject to specific wagering requirements that must be met in full before any bonus-derived winnings can be withdrawn. The standard rollover requirement is stated clearly on each individual promotion page. By claiming any bonus, you agree to the specific bonus terms attached to that offer.

be9 reserves the right to amend, cancel, or withdraw any promotion at any time without prior notice. Bonuses obtained through exploitation of system vulnerabilities, use of automated software, or any form of bonus abuse will be voided and the associated account suspended. Each player is entitled to claim a welcome bonus only once. Attempting to claim the welcome bonus multiple times through duplicate accounts constitutes a breach of these Terms.

6. Fair Play & Prohibited Conduct

be9 is committed to providing a fair, secure, and enjoyable gaming environment for all players. To maintain this standard, the following actions are strictly prohibited on the platform:

• Using bots, scripts, automated software, or any mechanical or electronic device to place bets, manipulate outcomes, or gain an unfair advantage over other players or the platform.
• Engaging in collusion, match-fixing, chip-dumping, or any form of coordinated cheating with other players to exploit the platform or specific games.
• Submitting fraudulent payment details, using stolen payment credentials, or attempting to deposit funds obtained through illegal means.
• Harassing, threatening, or using abusive language toward other players, be9 staff, or customer support agents through any communication channel.

7. Intellectual Property

All content available on the be9 platform — including but not limited to the brand name, logo, website design, graphics, interface layouts, game content, promotional materials, and written copy — is the exclusive intellectual property of be9 and its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. You may not reproduce, copy, distribute, modify, publicly display, or create derivative works from any be9 content without prior written authorisation. Unauthorized use of be9 intellectual property may result in legal action.

8. Limitation of Liability

be9 provides its platform and all associated services on an "as is" and "as available" basis. While we take every reasonable measure to ensure continuous, secure, and uninterrupted service, be9 cannot guarantee that the platform will be free from technical errors, outages, data loss, or interruptions. be9 expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted under applicable law, be9 shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes any financial loss suffered as a result of gameplay, technical faults, or account actions taken by be9 in good faith in accordance with these Terms. Your sole remedy for dissatisfaction with be9 or its services is to stop using the platform.

9. Privacy & Data Protection

be9 collects and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection, storage, and processing of your personal information as described in the Privacy Policy. be9 employs industry-standard SSL encryption and security protocols to protect user data. We do not sell or rent your personal data to unaffiliated third parties for marketing purposes. For full details on how your data is handled, please review our Privacy Policy available at /privacy-policy.

10. Amendments to Terms

be9 reserves the right to revise, amend, or replace any part of these Terms at any time and without prior notice to users. The updated Terms will be published on this page with a revised effective date. It is your responsibility to review these Terms regularly to stay informed of any changes. If you continue to access or use the be9 platform after the effective date of any amendment, you will be deemed to have accepted the revised Terms in their entirety. If you object to any modification, you must cease using the platform immediately and contact our support team at [email protected].

11. Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with applicable laws. In the event of any dispute between a player and be9 arising from the use of the platform, both parties agree to first attempt to resolve the matter through direct communication with the be9 customer support team. If a resolution cannot be reached through direct communication within a reasonable period, the dispute may be escalated to formal arbitration proceedings. be9 is committed to fair and transparent dispute resolution and will endeavour to resolve all player complaints in a timely manner.