be9 Privacy Policy

1. Introduction

Welcome to be9. We are committed to protecting the privacy and personal data of every user who registers, plays, and transacts on our platform. This Privacy Policy explains what information we collect, how we use it, when we share it, and what rights you have over your data. By accessing or using be9, you confirm that you have read, understood, and agreed to the practices described in this document.

This policy applies to all users located in Bangladesh, including those accessing be9 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. It covers all services offered under the be9 brand, including cricket betting, live casino, slots, crash games, and wallet transactions conducted via bKash, Nagad, Rocket, and Upay.

2. Information We Collect

We collect personal information that you provide directly to us, as well as information generated automatically when you use our platform. The categories of information we may collect include:

• Identity data: full name, date of birth, gender, and government-issued ID details provided during account verification.
• Contact data: email address, mobile phone number, and mailing address.
• Financial data: deposit and withdrawal histories, transaction reference numbers, and payment method identifiers (such as bKash or Nagad account numbers, Visa/Mastercard last four digits). We do not store full card numbers.
• Technical data: IP address, browser type, device model, operating system, and session activity logs.
• Usage data: pages visited, games played, wagers placed, time spent on platform, and click-path data.

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless required by law or explicitly provided by you for responsible gaming purposes.

3. How We Use Your Information

be9 uses the information we collect for the following purposes, all of which are necessary to operate a safe and reliable platform for Bangladeshi players:

• Account management: creating and maintaining your player account, verifying your identity, and processing your login requests.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers, and generating accurate transaction records.
• Fraud prevention and security: detecting and preventing unauthorized access, money laundering, and other illegal or fraudulent activity.
• Service improvement: analyzing usage data to improve platform performance, game selection, and user experience.
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling behavior and to enforce self-exclusion or deposit limit settings at your request.
• Communications: sending you account notifications, promotional offers (where you have opted in), and important service updates.

4. Cookies and Tracking Technologies

be9 uses cookies and similar tracking technologies to keep our platform functioning correctly, to remember your preferences, and to analyze aggregate usage patterns. Cookies are small text files placed on your device. They do not contain executable code and cannot access other data on your phone or computer.

You may disable non-essential cookies through your browser settings; however, doing so may affect certain platform features such as auto-fill login details or saving game preferences. Essential session cookies, which keep you logged in during an active gaming session, cannot be disabled without affecting core platform functionality.

5. Data Sharing and Disclosure

be9 does not sell or rent your personal information to third parties. We may share limited personal data only in the following circumstances:

• Service providers: trusted third-party companies that assist us with payment processing (including bKash, Nagad, Rocket), identity verification, fraud detection, and cloud infrastructure — all bound by strict confidentiality agreements.
• Legal obligations: when required by applicable law, court order, regulatory directive, or to respond to a lawful government or law enforcement request.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, and you will be notified in advance.

In all other cases, your data remains confidential and is only accessible by authorized be9 staff on a need-to-know basis. We require all third parties who handle your data to maintain appropriate technical and organizational security measures consistent with this policy.

6. Data Security

be9 implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption on all data transmissions, encrypted storage of sensitive fields, role-based internal access controls, regular security audits, and secure password hashing protocols.

While we take every reasonable precaution to safeguard your data, no digital system can guarantee absolute security. If you believe your account has been compromised, please contact our support team immediately at [email protected] so we can investigate and take corrective action without delay.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. Following account closure, we may retain certain records — such as transaction histories and identity verification documents — for a period required by applicable financial regulations or legal obligations. When data is no longer required, we securely delete or anonymize it so it cannot be linked back to you.

8. Your Rights Over Your Data

As a be9 user, you have the following rights concerning your personal data. To exercise any of these rights, contact us at [email protected] with your registered account details:

• Right of access: you may request a copy of the personal data we hold about you.
• Right of rectification: you may ask us to correct inaccurate or incomplete data held about you.
• Right of erasure: you may request that we delete your personal data, subject to legal and regulatory retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances.
• Right to withdraw consent: where we rely on your consent to process data, you may withdraw that consent at any time without affecting the legality of prior processing.

We will respond to all verified data rights requests within a reasonable timeframe. In some cases, we may require identity verification before processing your request to protect the security of your account.

9. Third-Party Payment Processors

When you make a deposit or withdrawal through bKash, Nagad, Rocket, Upay, Visa, or Mastercard, you are also subject to those providers' own privacy policies and terms of service. be9 does not control how these payment providers process your data on their own systems. We strongly encourage you to review the privacy notices of any payment service you use.

be9 receives only the transaction confirmation data needed to credit or debit your be9 wallet — we never receive your full payment credentials, mobile banking PIN, or card CVV from these third-party processors.

10. Children's Privacy

be9 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any individual under the age of 21. We enforce age verification during account registration to comply with our 21+ only policy. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on be9, please contact us at [email protected].

11. Changes to This Privacy Policy

be9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last updated' date at the top of this document and, where appropriate, notify you directly via email or an in-platform notification. Your continued use of be9 after changes are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we handle your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way be9 handles your personal data, please reach out to our support team. We aim to respond to all privacy-related inquiries within 5 business days.

Email: [email protected] (plain text — not a clickable link). Our support team is available in English and operates during Bangladesh Standard Time (BST, UTC+6) business hours.